Refund and Returns Policy

Refund and Returns Policy

U Like Homewares – Brendale, QLD

At U Like Homewares, we want to ensure your shopping experience is smooth and transparent. Please read our shipping and returns policy carefully before placing your order.

Shipping Information

  • All orders are shipped from our Brendale, Queensland location using trusted courier partners (including Toll Transport).
  • Shipping costs are not included in product prices or quotes. They are calculated separately based on the combined weight and cubic volume (CBM) of your order.
  • Delivery costs are added as an additional charge to your final invoice.
  • Estimated delivery within Australia is 1–5 business days. Please note this timeframe is an estimate only.
  • We cannot guarantee exact delivery dates as delays may occur due to:
    • Incorrect or incomplete address details
    • Courier delays or complications
    • Public holidays or extreme weather conditions

Returns & Exchanges

  • We want you to love your purchase. If for any reason you are not satisfied, you may return or exchange your items under the following conditions:
  • Condition: Items must be returned in brand new, unused condition, with original packaging and tags (if applicable).
  • Timeframe: All return or exchange requests must be submitted and approved by U Like Homewares before sending items back. Once approved, items must be received by us within 7 days.
  • Return Shipping: Customers are responsible for all return shipping costs. Items are returned at the customer’s own risk, so we recommend using tracked postage.
  • Exchanges: If you are requesting an exchange, you are also responsible for the cost of shipping the replacement item.

Refunds

  • Refunds will only be issued once the returned item has been received and inspected by our team.
  • Refunds will be credited back to the original method of payment only.
  • Items not received within the required timeframe will not be eligible for a refund and will be returned to the customer.

How to Request a Return or Refund

  1. Contact us via our Contact Page or by phone at 03 8907 1997.
  2. We will provide you with instructions on how to return your item(s).
  3. Once received and inspected, we will notify you via email of the outcome.

Please Note:

  • Sale or clearance items may not be eligible for refund or exchange (unless faulty).
  • U Like Homewares reserves the right to refuse a return if items do not meet the above conditions.

(03) 8907 1997